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Privacy Policy

Introduction and applicability

Your privacy is of utmost importance and priority to us and establishment of trust will ensure the continued growth of the Internet. Transparency in collecting and processing your data is our commitment to you and we hereby encourage you to read this Privacy Policy carefully so that you will be aware of what rights you might be entitled to as a consumer, Merchant or user of this application or website.

This Privacy Policy governs the online information collection practices, processing of information, using of the information that we gather about you while you are using or browsing our website ‘’(hereinafter referred to as the “Site” or “website”) and our application Bharat Online (hereinafter referred to as the “App” or “Application”) (owned, operated and provided by Lutec India IT Services Private Limited, (hereinafter referred to as the or “Company” or “we” or “us”), a Company incorporated under The Companies Act, 2013 having its registered office at
Plot No. 35, Gajanan Nagar, Wardha Road, Nagpur MH 440015 IN.

Supplemental notices or policies, if any available on this website should be read together with this Privacy Policy.

By visiting and using the Site, you agree that your use of our Site or application, and any dispute over privacy, is governed by this Privacy Policy.


This Privacy Policy applies to the one who intends to get listed as a Vendor or a Merchant in our application, to the customers of the Vendors and Merchants listed, to all the people who access or visits our website or application.


This Privacy Policy does not apply to any information you may provide to us or that we may collect offline and/or through other means (for example, at a live event, via telephone, or through the mail).Please note that these websites may include links to websites of third parties whose privacy practices differ from those of the Company. If you provide personal data to any of those websites, then your data is governed by their privacy statements.


You are advised to carefully read this Privacy Policy before using or availing any of the products and/or services listed on this application or before listing yourself as a Merchant or Vendor in our application.




In this privacy policy, the following definitions are used:

Data or information includes information that you submit to us via the Website or application, and information which is accessed by us pursuant to your visit or access to the Website or application.

Cookies is a small file placed on your computer or mobile by this Website or application when you either visit, or use certain features of, the Website or application.  A cookie generally allows the website or application to “remember” your actions or preference for a certain period of time.

User or you is the natural person who accesses the Website or uses the application.

Merchant or Vendor is the person or entity who lists themselves on our application to carry out their business of providing goods or services to the customers or combination thereof.

Customer is the person who intends to purchase the goods sold by the Merchant or avails the services provided by the Merchant via this website or application. This may or may not include the person who logs in to our application for buying goods or availing services.


Your consent

By visiting our Platform, website or application, you expressly agree to be bound by the terms of this Privacy Policy and the applicable Terms of use. While accessing or using our platform, you have given explicit consent to collect, use, share or otherwise process your information in accordance with this Privacy Policy. If you do not agree, please do not access or use this Platform, website or application.

What information we collect and store

We may collect and store data and information or pieces of information that could allow you to be identified, including:

  • Personal or Contact information: First and last name, email address, postal address, country, phone number and other similar contact data; year or date of birth, gender, etc to allow you to register on our website or application.

  • User profile information: Data that is used to make your user profile as a Customer or a Merchant/Vendor

  • Product catalogue information: content, details, design, images, etc for updating your product catalogue on the website or application if you are listed as a Merchant.

  • Business details: information and data of your business

  • Technical Information automatically collected about your computer or mobile and about your visits to this Site or application, such as internet protocol (“IP”) address, location, your device’s identification information, and the actions taken on any on our Site or application (e.g., links that you click) as well as other sites that you may visit, demographics, your computers’ operating system, and browser type and information collected via cookies.

  • Your chat, messages, location and images shared and exchanged between the customers and the Merchants along with transaction details and history in the order section of the application.

  • Your reviews, feedback and opinions about our application, programmes and services.


How we collect the information

We may collect information and data in the following ways –

Information that you provide us –

We receive and store any information you enter on our website or mobile application while visiting or accessing our website or mobile application in the following ways –

  • when you contact us through the Website or application

  • when you register with us as a customer or list yourself as a Merchant to enter into transactions of buying and selling of products or availing and provision of services;

  • when you conduct a transaction through this application or attempt a transaction on our website or mobile application;

  • when you complete surveys conducted by or for us;

  • when you elect to receive any communications (including any offers, schemes) from us;

  • from the information gathered by your visit to our webpage or application;


Information that is automatically collected –

We automatically collect some information about your visit to the Website or application including your IP Address or device specifications, locations, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site or application, merchants searched, products and services viewed and similar information. We use this information to measure the site usage, improve content, include variety and to ensure safety and security, as well enhance performance of the Website or application.

We may collect your Data automatically via Cookies, in line with the cookie settings on your browser. For more information about Cookies, please see the our “Cookie Policy”.


How we use the information collected

We may collect, store and use your personal or other information that you voluntarily provide to us or that is automatically collected online while using the Site or application for to work on the experience when using our Website and application and for following purposes –

  • to create and identify you as you register yourself with user ID (as a Merchant or as a customer);

  • to provide access to your desirable Merchant profile, products, services, materials, content and information;

  • To transmit by email, mobile number, notification or any other form of communication, the information about offers, schemes, events etc. to you;

  • to contact and respond you on your questions, queries, requests or lodged complaints and providing you with other customer support;

  • To perform communication and maintain relationship with customers and Merchants;

  • To contact for survey or feedback which may be done using email or mail;

  • We may use the Merchant’s Data to show their advertisement and links and other content on the application or website.

  • information collected about your computer’s connection to the Internet to improve the delivery of our web page to you, to measure traffic on the website, compiling aggregate statistics to measure the site usage, improve content and to ensure safety and security;

  • To carry out analytics and market research and internal reporting to enable us to plan, develop and improve our Site, our application and our services.

  • to provide better usability, troubleshooting and site maintenance;

  • To communicate important notices to you, such as information about changes to this Privacy Policy, our Sites, our application and service updates.

  • To inform you of our new services, new features that we think you will find valuable by sending promotional messages via email, SMS, phone, post and/or other similar communications means or in the event, user has specifically requested to contact them with the suggestion of best suited service for them;

  • Cookie is used to enhance your experience with the Site, identify how many unique users visit us, and track user trends and patterns.

  • To prevent and detect unlawful behavior, and protect or enforce our legal rights, for example defending us in case of legal disputes.

Sharing or disclosure of your information

We have not in the past, nor does it currently, under any circumstances sell your personal or other data to any third party. However, we may disclose or share your personal or other information to third parties in the following circumstances to perform the activities as listed above –

  • We may disclose, share or transfer your personal or other information to our distinct group entities, including subsidiaries, parent entities for legitimate business purposes. In such cases, we have put in place reasonable and appropriate measures as described in this Privacy Policy to keep your personal or other information secure and ensure that your personal data will benefit same level of protection.

  • We may transfer the personal or other information we collect about you to our business partners, vendors, associates, service providers, contractors that assists us in operating this Site or application in any way or in general that help us for business wherever it may be necessary. In such cases, we rely on their corporate rules that are in place to protect your personal or other information. However, these third parties are also required to keep your personal or other information confidential and are not permitted to use your personal or other information for any other purpose than to carry out the services they are performing for us.

  • For the purposes of national security, law enforcement, or other issues of public importance, disclosure of your personal or other data may become necessary by law, legal process, litigation, and/or requests from public and governmental authorities.

  • We may also disclose your personal or other information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users, customers or Merchant.

  • In case of reorganization of business operations as may be required to us at any point of time, whether by way or merger, demerger, amalgamation, buying new businesses or selling or merging existing businesses or any other form of business arrangements, we may disclose your personal or other information to other party involved. However, it is our practice to seek appropriate confidentiality protection for personal or other information disclosed in these types of transactions.

  • We may also share or disclose your personal or other information with other third parties only after requesting and receiving a valid consent from you for such sharing, transferring or disclosing your personal information.

Consequences of not providing the information

In case where the user, customer or Merchant chooses not to provide the information as may be necessary and mandatory as per this website or application or to process a request received from the user, customer or Merchant, we may not be able to provide the corresponding service to the user, customer or Merchant and in some cases the access to this website can be denied to the user, customer or Merchant.

Retention of your information

We retain your personal Data, business information or other information for as long as necessary to provide the access to and use of the website or application, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements and as long as processing and retaining your Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.

Even if we delete your Data, it may persist on backup or archival media for audit, legal, or regulatory purposes.


Your rights

We provide you to exercise the following rights with respect to your personal information that we process, subject to conditions and restrictions as set out in the applicable laws:


  • Right to be informed – You are entitled a right to be informed about the clear and transparent information about our data processing activities.

  • Right to access –In any case, you have a right to access your personal or business or other information available with us in a structured, machine-readable and commonly used format, to learn whether your information is processed by us and to request a copy of your information and its processing.

  • Right of rectification – You have the right to have your information corrected, updated, deleted in the application if that information is inaccurate or incomplete or to restrict us from using and sharing of your information but this right may impact your access to some of our services.

  • Right to withdraw consent – As a user of this website or application, you have provided consent to us for the collection, processing and transfer of your data or information and we hereby provide you with the right to withdraw your consent for that specific processing or transferring of your information but this right may impact your access to some of our services.

  • Right to object –User also has the right to object to certain processing of information obtained by us but this right may impact your access to some of our services.

  • Right to be forgotten – Where no legitimate or business reason exists for retaining or processing your information you may request us to forget your information. This includes personal data that may have been unlawfully processed and we shall take all reasonable steps to ensure erasure.

  • Right to lodge complaint –You can also exercise your right to lodge a complaint with the competent customer support of our Company.


Please note that we may ask you to verify your identity before responding to such requests. You can exercise your rights by contacting us as per the contact details provided in this Privacy Policy.


Links to third party websites and applications

During the course of your access and usage of this application or website, the application or website may, from time to time, provide links to other websites or applications or services controlled by third parties independent of us.

We do not make any representations or warranties with respect to such third-party websites or applications, for the opinions of third parties expressed on or through our Site or application and we shall not be responsible for or have no control over the privacy statements, practices, or the contents of such third-party websites. This Privacy Policy does not extend to your use of such websites or applications.

We encourage you to read the privacy notices of such websites before providing any personal or other information to them as owners and operators of such third-party websites might collect, use or transfer personal data under different terms and conditions than us.


Information security and integrity

We will use reasonable and appropriate technical and organizational measures to safeguard your Data and we store your Data on secure servers. Technical and organizational measures include measures to deal with any suspected data breach.

In addition to this, we ensure to provide your personal information on a need to know basis limiting access to your personal data or information to those employees, agents, and other third parties who have a business need to know. They will only process your personal data on our instructions and are bound by confidentiality restrictions. 

If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail.



If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.


Changes and revision to this Privacy Policy

We last updated its Privacy Policy on 01 day of May, 2023.

Because the Web is an evolving medium, we reserve the right to change this Privacy Policy to keep pace with new technologies, industry practices, regulatory requirements or for any other reason as and when need arises in which case we shall post the changes to this Privacy Policy on this Site and update the Effective Date of the policy to reflect the date of the changes.

Any changes may be posted on the Website or application and you are deemed to have accepted the terms of the privacy policy on your first use of the Website or application following the alterations.

The Changes may be material or minor, but our commitment to protect the privacy of website and application users will continue to remain.

We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Grievance cell and lodging of complaints

If you have any questions, concerns or complaints regarding our Privacy Policy or if you wish to lodge any compliant against any person accessing or using this application, please direct them to our Customer support at (email).


You can also write us at:

Lutec India IT Services Private Limited

Address – Ushakaal Gold, 301 Unit, Plot 10 , Jetvan Society, Khamla, Nagpur-440025

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